Description
Program Duration
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Full-time: 1 to 2 years (depending on the institution)
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Part-time/Online: Flexible options available
Entry Requirements
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High school diploma or equivalent (e.g., GED, O-Levels)
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Basic computer literacy (recommended)
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Proficiency in English (written and spoken)
Course Modules
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Office Management
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Principles of office administration
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Workplace organization and efficiency
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Time and task management
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Business Communication
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Professional writing (emails, reports, memos)
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Verbal and non-verbal communication
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Customer service skills
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Computer Applications & Office Technology
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Microsoft Office (Word, Excel, PowerPoint, Outlook)
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Database management (e.g., MS Access)
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Office equipment and software troubleshooting
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Records & Document Management
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Filing systems (digital and physical)
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Data privacy and confidentiality
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Document preparation and storage
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Accounting & Bookkeeping Basics
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Invoicing and payroll processing
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Budgeting and expense tracking
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Introduction to accounting software (e.g., QuickBooks)
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Human Resources & Workplace Ethics
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Employee relations and office policies
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Workplace diversity and professionalism
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Conflict resolution
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Business Writing & Report Preparation
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Drafting business correspondence
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Creating presentations and proposals
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Proofreading and editing
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Customer Service & Front Office Operations
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Handling inquiries and complaints
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Telephone and reception etiquette
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Appointment scheduling
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Assessment Methods
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Assignments & projects
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Practical computer-based tasks
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Examinations (written & oral)
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Internship/work placement (optional in some institutions)
Career Opportunities
Graduates can pursue roles such as:
✔ Office Administrator
✔ Executive Assistant
✔ Receptionist/Front Desk Officer
✔ Data Entry Specialist
✔ Records Management Clerk
✔ Customer Service Representative
Further Studies
Students can advance to:
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Advanced Diploma in Office Administration
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Bachelor’s in Business Administration (BBA)
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Certifications in HR, Project Management, or IT
Why Choose This Diploma?
✅ Develops practical office skills
✅ Enhances employability in various sectors
✅ Offers flexible study options (online/part-time)
✅ Provides a foundation for career growth




