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Diploma in Retail and Customer Service Management

Diploma in Retail and Customer Service Management

Original price was: ₹7,000.0.Current price is: ₹3,500.0.

This diploma program is designed to equip students with the essential skills and knowledge required to excel in the retail industry and customer service management. It covers key areas such as retail operations, customer relationship management, sales techniques, and business communication. Graduates will be prepared for supervisory and managerial roles in retail businesses, hospitality, and service-oriented industries.

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Description

Program Duration

  • Full-time: 12–18 months

  • Part-time/Online: 18–24 months

Eligibility Criteria

  • Minimum high school diploma or equivalent

  • Basic proficiency in English (spoken and written)

  • No prior retail experience required (entry-level friendly)

Course Modules

  1. Introduction to Retail Management

    • Retail industry overview

    • Types of retail formats (e-commerce, brick-and-mortar, omnichannel)

    • Retail supply chain and inventory management

  2. Customer Service Excellence

    • Principles of customer satisfaction

    • Handling complaints and difficult customers

    • Service recovery strategies

  3. Sales and Merchandising Techniques

    • Sales psychology and persuasion

    • Visual merchandising and store layout

    • Promotions and pricing strategies

  4. Retail Marketing and Branding

    • Digital marketing for retail

    • Loyalty programs and customer retention

    • Brand positioning and competition analysis

  5. Business Communication & Soft Skills

    • Effective communication in retail

    • Team leadership and conflict resolution

    • Professional etiquette and workplace ethics

  6. Retail Technology & E-Commerce

    • Point of Sale (POS) systems

    • Online retail platforms (Shopify, Amazon, etc.)

    • Data analytics for customer insights

  7. Store Operations & Management

    • Staff scheduling and performance management

    • Loss prevention and security measures

    • Health and safety regulations in retail

  8. Workplace Internship/Practicum (Optional)

    • Hands-on training in a retail environment

    • Real-world customer service scenarios

Assessment Methods

  • Assignments and case studies

  • Quizzes and exams

  • Role-playing and simulations

  • Final project/presentation

Career Opportunities

  • Retail Store Manager

  • Customer Service Supervisor

  • Sales Associate/Team Leader

  • E-Commerce Support Specialist

  • Merchandising Coordinator

  • Mall/Outlet Operations Manager

Certification

Upon successful completion, students receive a Diploma in Retail and Customer Service Management, recognized by industry partners.

Why Choose This Program?

✔ Industry-relevant curriculum
✔ Practical training with real-world applications
✔ Career support and job placement assistance
✔ Flexible learning options (online/offline)

Interested candidates can apply online or visit the institution for more details.

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