Skill-Based Training in Aviation Hospitality & Airline Management

This skill-based training program is designed to equip students with the essential competencies required for careers in aviation hospitality, airline management, and customer service within the aviation industry. The course focuses on practical skills, industry standards, and real-world applications to prepare learners for roles in airports, airlines, and hospitality service providers.

Description

Course Duration

Short-Term Certification: 3–6 months
Diploma Program: 1 year
Advanced Diploma: 1.5–2 years

Key Learning Modules

1. Aviation Industry Fundamentals

Introduction to the aviation sector
Roles and responsibilities in airline and airport operations
Regulatory bodies (ICAO, IATA, DGCA, FAA)

2. Aviation Hospitality & Customer Service

Passenger handling & guest relations
Service excellence in aviation
Managing passenger complaints & conflict resolution

3. Airline & Airport Operations

Check-in, boarding, and baggage handling procedures
Ground handling services
Flight dispatch & ramp operations

4. Cabin Crew & In-Flight Services Training

Safety & emergency procedures
In-flight service protocols
Grooming & professional etiquette

5. Airline Reservation & Ticketing

Global Distribution Systems (GDS) – Amadeus, Galileo, Sabre
E-ticketing & fare calculation
Passenger name record (PNR) management

6. Aviation Security & Safety

Airport security protocols (ICAO Annex 17)
Dangerous goods regulations
Crisis management & emergency response

7. Soft Skills & Professional Development

Communication & interpersonal skills
Teamwork & leadership in aviation
Time management & stress handling

Training Methodology

Classroom Lectures (Industry-relevant theory)
Simulation-Based Training (Mock check-in, boarding, in-flight service)
On-the-Job Training (OJT) (Internships with airlines/airports)
Workshops & Guest Lectures (By aviation professionals)

Certification & Career Opportunities

Certification: IATA/UFTAA, ICAO, or airline-specific certifications
Job Roles:
- Airport Customer Service Agent
- Cabin Crew / Flight Attendant
- Ground Staff & Ramp Handling Agent
- Airline Ticketing & Reservation Agent
- Aviation Hospitality Executive

Eligibility Criteria

Minimum Qualification: 10+2 (High School Diploma)
Preferred Skills: Good communication, customer service orientation
Age Limit: 18–26 years (for cabin crew roles)

Why Choose This Course?

✔ Industry-aligned curriculum
✔ Hands-on training with real-world scenarios
✔ Placement assistance with airlines & airports
✔ Globally recognized certifications