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Diploma in Front Office Operation Management

Diploma in Front Office Operation Management

Original price was: ₹6,000.0.Current price is: ₹3,000.0.

The Diploma in Front Office Operation Management is designed to equip students with the essential skills and knowledge required to manage front office operations in various industries, including hotels, hospitals, corporate offices, and customer service centers. This program focuses on customer service excellence, front desk management, communication skills, and administrative operations.

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Description

Course Duration

  • Duration: 6 months to 1 year (depending on the institution)

  • Mode of Study: Full-time / Part-time / Online

Eligibility Criteria

  • Minimum 10+2 (High School Diploma) or equivalent

  • Basic proficiency in English communication

  • No prior experience required (entry-level course)

Course Modules / Syllabus

1. Introduction to Front Office Operations

  • Role and importance of front office in different industries

  • Organizational structure of front office departments

2. Customer Service & Communication Skills

  • Effective communication techniques (verbal & written)

  • Handling customer inquiries & complaints

  • Telephone etiquette & email communication

3. Front Office Management in Hospitality (Hotels & Resorts)

  • Reservation systems (manual & digital)

  • Check-in & check-out procedures

  • Handling guest requests & concierge services

4. Office Administration & Record Keeping

  • Managing appointments & schedules

  • Document handling & filing systems

  • Data entry & database management

5. Technology in Front Office Operations

  • Property Management Systems (PMS)

  • Use of software like MS Office, Opera PMS, Amadeus

  • Online booking & payment processing

6. Workplace Ethics & Professionalism

  • Dress code & grooming standards

  • Time management & multitasking

  • Conflict resolution & teamwork

7. Practical Training / Internship (Optional)

  • Hands-on training in hotels, corporate offices, or hospitals

  • Real-world case studies & role-playing exercises

Career Opportunities

After completing this diploma, graduates can work in roles such as:
✔ Front Office Executive (Hotels, Hospitals, Corporates)
✔ Guest Relations Officer
✔ Customer Service Representative
✔ Receptionist / Administrative Assistant
✔ Reservation Agent

Certification & Assessment

  • Internal Exams (Theory & Practical)

  • Project Work / Case Studies

  • Internship Evaluation (if applicable)

Why Choose This Course?

✅ Industry-relevant curriculum
✅ High demand for front office professionals
✅ Practical training & hands-on experience
✅ Career growth in hospitality & corporate sectors

Institutions Offering This Course

  • Hotel Management Institutes

  • Vocational Training Centers

  • Online Certification Providers (Udemy, Coursera, etc.)

Enroll Today & Start Your Career in Front Office Management!

For more details, contact: [Your Institute/Organization Name]
📞 Phone: [Your Contact Number] | 🌐 Website: [Your Website Link]

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