Description
Course Objectives
By the end of the program, students will:
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Develop proficiency in office administration and workflow management.
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Gain expertise in business communication (written and verbal).
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Learn to use office technology (MS Office, email management, databases).
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Understand records management, filing systems, and documentation.
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Acquire skills in time management, multitasking, and problem-solving.
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Master customer service and professional etiquette.
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Learn basics of office finance (invoicing, budgeting, petty cash).
Course Modules
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Office Administration & Procedures
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Roles of office professionals
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Workplace organization and efficiency
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Mail handling and scheduling
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Business Communication
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Professional email/letter writing
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Report drafting and presentations
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Telephone and virtual etiquette
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Technology for the Office
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MS Office (Word, Excel, PowerPoint, Outlook)
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Data entry and document management
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Basic troubleshooting and office software
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Records & Document Management
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Filing systems (digital and physical)
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Confidentiality and data protection
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Archiving and retrieval processes
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Customer Service & Professionalism
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Handling clients and stakeholders
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Conflict resolution
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Workplace ethics and dress code
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Time & Task Management
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Prioritization techniques
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Meeting deadlines and delegation
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Using productivity tools (e.g., calendars, project apps)
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Office Finance Basics
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Invoicing and billing procedures
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Petty cash management
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Budget tracking
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Workplace Safety & Ergonomics
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Office health and safety regulations
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Ergonomic workspace setup
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Emergency protocols
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Assessment & Certification
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Continuous Assessment: Assignments, quizzes, and practical tasks.
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Final Exam/Project: Office simulation or portfolio submission.
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Certification: Awarded upon achieving a minimum pass mark (e.g., 60%).
Career Opportunities
Graduates can pursue roles such as:
✔ Office Administrator
✔ Executive Assistant
✔ Administrative Coordinator
✔ Front Desk Manager
✔ Records Officer
Entry Requirements
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Minimum Education: High school diploma or equivalent.
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Basic Computer Skills: Familiarity with Microsoft Office.
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Language Proficiency: Good command of English (written/spoken).
Why Choose This Course?
✅ Hands-on training with real-world office scenarios.
✅ Industry-relevant curriculum.
✅ Enhances employability in diverse sectors (corporate, government, NGOs).
Contact: [Your Institution’s Email/Phone] | Website: [Your Institution’s URL]




