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Professional Diploma in Office IT and Tech Support

Professional Diploma in Office IT and Tech Support

Original price was: ₹7,000.0.Current price is: ₹3,500.0.

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Description

Professional Diploma in Office IT and Tech Support

Duration: 6–12 months (flexible)
Delivery Mode: Online/In-person/Hybrid
Certification: Accredited by [Institution Name]

Course Objectives

  1. Develop proficiency in office productivity software (Microsoft Office, Google Workspace).

  2. Master IT fundamentals, troubleshooting, and tech support for office environments.

  3. Learn networking basics, cybersecurity best practices, and system maintenance.

  4. Gain hands-on experience in hardware/software troubleshooting and helpdesk operations.

  5. Prepare for industry-recognized certifications (e.g., CompTIA ITF+, Microsoft Office Specialist).

Course Modules

1. Office Productivity Tools

  • Microsoft Office Suite:

    • Word (documents, formatting, mail merge).

    • Excel (formulas, pivot tables, data analysis).

    • PowerPoint (presentations, animations).

    • Outlook (email management, calendars).

  • Google Workspace: Docs, Sheets, Slides, and collaboration tools.

  • Cloud Storage & Collaboration: OneDrive, Google Drive, SharePoint.

2. IT Fundamentals & Hardware

  • Computer components (CPU, RAM, storage, peripherals).

  • Operating systems (Windows, macOS, Linux basics).

  • Installation, configuration, and maintenance of hardware/software.

3. Networking & Internet Basics

  • IP addressing, LAN/WAN, Wi-Fi setup, and troubleshooting.

  • VPNs, firewalls, and basic network security.

4. Tech Support & Troubleshooting

  • Helpdesk best practices (ticketing systems, remote support).

  • Diagnosing software/hardware issues (Blue Screen, malware, driver errors).

  • Customer service skills for IT support roles.

5. Cybersecurity Essentials

  • Password management, phishing awareness, encryption.

  • Antivirus tools and data protection (GDPR basics).

6. Practical Projects & Certifications

  • Simulated helpdesk scenarios.

  • Capstone project (e.g., setting up a small office network).

  • Exam prep for CompTIA IT Fundamentals (ITF+) or Microsoft Office Specialist (MOS).

Career Outcomes

  • IT Support Specialist

  • Helpdesk Technician

  • Office Administrator (IT-focused)

  • Technical Customer Support Representative

Admission Requirements

  • High school diploma or equivalent.

  • Basic computer literacy.

  • No prior IT experience required (beginner-friendly).

Fees & Funding

  • Tuition: [Insert Cost] (installment options available).

  • Includes study materials, software access, and exam vouchers (if applicable).

Why Enroll?

✅ Hands-on training with real-world scenarios.
✅ Industry-aligned curriculum.
✅ Job placement assistance/internships.

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