Description
Course Duration
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Short-Term Certification: 3–6 months
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Diploma Program: 1 year
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Advanced Diploma: 1.5–2 years
Key Learning Modules
1. Aviation Industry Fundamentals
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Introduction to the aviation sector
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Roles and responsibilities in airline and airport operations
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Regulatory bodies (ICAO, IATA, DGCA, FAA)
2. Aviation Hospitality & Customer Service
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Passenger handling & guest relations
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Service excellence in aviation
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Managing passenger complaints & conflict resolution
3. Airline & Airport Operations
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Check-in, boarding, and baggage handling procedures
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Ground handling services
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Flight dispatch & ramp operations
4. Cabin Crew & In-Flight Services Training
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Safety & emergency procedures
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In-flight service protocols
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Grooming & professional etiquette
5. Airline Reservation & Ticketing
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Global Distribution Systems (GDS) – Amadeus, Galileo, Sabre
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E-ticketing & fare calculation
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Passenger name record (PNR) management
6. Aviation Security & Safety
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Airport security protocols (ICAO Annex 17)
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Dangerous goods regulations
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Crisis management & emergency response
7. Soft Skills & Professional Development
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Communication & interpersonal skills
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Teamwork & leadership in aviation
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Time management & stress handling
Training Methodology
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Classroom Lectures (Industry-relevant theory)
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Simulation-Based Training (Mock check-in, boarding, in-flight service)
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On-the-Job Training (OJT) (Internships with airlines/airports)
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Workshops & Guest Lectures (By aviation professionals)
Certification & Career Opportunities
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Certification: IATA/UFTAA, ICAO, or airline-specific certifications
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Job Roles:
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Airport Customer Service Agent
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Cabin Crew / Flight Attendant
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Ground Staff & Ramp Handling Agent
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Airline Ticketing & Reservation Agent
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Aviation Hospitality Executive
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Eligibility Criteria
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Minimum Qualification: 10+2 (High School Diploma)
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Preferred Skills: Good communication, customer service orientation
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Age Limit: 18–26 years (for cabin crew roles)
Why Choose This Course?
✔ Industry-aligned curriculum
✔ Hands-on training with real-world scenarios
✔ Placement assistance with airlines & airports
✔ Globally recognized certifications
