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Diploma in Front Office Management

Diploma in Front Office Management

Original price was: ₹6,000.0.Current price is: ₹3,000.0.

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Description

Here’s a structured course outline for a Diploma in Front Office Management, designed to provide students with the skills and knowledge required to excel in front office operations, customer service, and administrative roles in industries like hospitality, corporate offices, and healthcare.

Diploma in Front Office Management

Duration: 6 – 12 months (varies by institution)
Eligibility: High school diploma or equivalent

Course Overview

This diploma program prepares students for front office roles by focusing on customer service, communication, office administration, and technology used in front desk operations. Graduates will be equipped to work in hotels, hospitals, corporate firms, and other service-oriented industries.

Course Modules

1. Introduction to Front Office Operations

  • Role and importance of the front office

  • Organizational structure in hospitality/corporate sectors

  • Duties of front office staff

2. Customer Service Excellence

  • Principles of customer service

  • Handling guest complaints and feedback

  • Telephone etiquette and email communication

3. Office Administration & Management

  • Record-keeping and documentation

  • Appointment scheduling & calendar management

  • Handling mail and courier services

4. Communication & Soft Skills

  • Professional communication (verbal & written)

  • Interpersonal skills & conflict resolution

  • Multilingual greetings (basic phrases in different languages)

5. Front Office Technology & Software

  • Property Management Systems (PMS)

  • Microsoft Office (Word, Excel, Outlook)

  • Online booking and reservation systems

6. Hospitality & Tourism Front Office (For Hotel Industry)

  • Check-in & check-out procedures

  • Room allocation & billing

  • Handling guest requests & concierge services

7. Corporate Front Office Management

  • Reception duties in corporate settings

  • Visitor management & security protocols

  • Corporate communication standards

8. Healthcare Front Office (For Hospitals/Clinics)

  • Patient registration & appointment systems

  • Medical records management (basic)

  • Handling emergency front desk situations

9. Financial Transactions & Billing

  • Cash handling & invoicing

  • Payment processing (POS systems)

  • Basic accounting for front office

10. Workplace Ethics & Professionalism

  • Dress code & grooming standards

  • Confidentiality & data protection

  • Time management & multitasking

Practical Training Components

✔ Simulated Front Desk Exercises
✔ Internship (Hospitality/Corporate/Healthcare sectors)
✔ Software Training (PMS, MS Office, Billing Systems)

Career Opportunities After Completion

  • Front Office Executive (Hotels, Resorts)

  • Receptionist (Corporate Offices, Hospitals)

  • Guest Relations Officer

  • Customer Service Representative

  • Administrative Assistant

Certification & Assessment

  • Exams: Theory & Practical Tests

  • Projects: Case studies on front office scenarios

  • Internship Evaluation

Why Choose This Course?

✅ Industry-relevant curriculum
✅ Hands-on training with real-world applications
✅ High employability in hospitality, corporate, and healthcare sectors

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